With automotive technology changing fast, continuous staff training improves service quality, shortens job times and gives workshops a competitive edge.
A service station cannot run successfully without trained mechanics, fitters, service receptionists and diagnosticians. Because automotive technology keeps changing, staff knowledge must be kept up to date.
According to the article, employee training raises service quality, shortens job times and helps a workshop outperform competitors. Managers who invest in staff development also earn greater loyalty from their teams.
Some managers avoid sending staff to courses for fear of lost revenue or of trained employees leaving. MSG Equipment notes, however, that workshops seeing the results of trained teams at competitors increasingly choose training, and it offers diagnostic and repair courses.