MSG Equipment explains, with examples, how to plan workloads, size a service advisor’s capacity and measure mechanic efficiency and productivity.
According to MSG Equipment, the three foundations of a stable, profitable workshop are discipline, control and record keeping. Managers should always know what is happening, what will happen and when, with a named owner, time frame and resources for every task.
The article shows how to estimate a service advisor’s daily capacity: subtract expected downtime from the working day and divide by the average time spent per customer. An advisor handling around 20 vehicles a day should not be given other duties.
- Efficiency: how well work is done at the lowest labour cost
- Productivity: time spent on job orders relative to the mechanic’s time on shift
- Collect statistics over a short period first, then make adjustments