MSG Equipment’s three-level customer support system: training, help with unit diagnostics and repair, and equipment maintenance support.
MSG Equipment stresses that selling equipment to workshops would be impossible without efficient technical support, and describes the three-level support system it has built.
- Training: courses tailored with the customer that introduce the equipment and share repair know-how. Some devices, such as the MS561 EPS controller, come with free training, and graduates join a community that shares experience.
- Diagnostics and repair help: specialists advise customers — especially new workshops — on testing units and fixing faults.
- Equipment maintenance: remote advice comes first, then replacement parts if needed, and finally repair of the device itself.